Job Description
Join our dynamic team at Elite Hospitality Group as an Evening Customer Service Specialist! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and rapid advancement opportunities for high performers. If you thrive in fast-paced environments and excel at creating memorable interactions, this is your moment to shine in the heart of Los Angeles.
Responsibilities
- Deliver personalized customer service during evening operations (4 PM - 11 PM)
- Handle inquiries, resolve issues, and process transactions with precision
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain immaculate facility standards and inventory management
- Proactively identify upsell opportunities to enhance revenue
- Document feedback and implement improvement suggestions
- Train junior staff on service protocols and brand standards
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Proficiency with POS systems and digital platforms
- Valid California driver's license (for occasional errands)
- Ability to stand for extended periods and lift 30 lbs
- Positive attitude with solution-oriented mindset
- Fluency in English and Spanish preferred