Job Description
Join our award-winning hospitality team at Lumina's flagship downtown location! We're seeking vibrant Evening Customer Experience Specialists to deliver exceptional service during our peak hours (4 PM - 11 PM). This role combines warm hospitality with operational excellence in a fast-paced, luxury environment. Perfect for students, creatives, and night owls seeking flexible evening schedules with competitive compensation and growth opportunities.
Responsibilities
- Deliver personalized guest experiences through attentive table service and beverage expertise
- Manage reservation systems and optimize seating efficiency during evening rushes
- Execute flawless beverage preparation and presentation according to brand standards
- Collaborate with kitchen and bar teams to ensure seamless service coordination
- Process payments accurately and maintain cash handling procedures
- Uphold cleanliness standards across all guest areas and service stations
- Resolve guest inquiries with professionalism and discretion
Qualifications
- Minimum 6 months in hospitality or customer service role
- Evening/weekend availability essential (Thu-Sun shifts)
- Knowledge of craft cocktails and wine pairings preferred
- Ability to multitask in high-pressure environments
- Valid CA Food Handler's certification (or willingness to obtain)
- Exceptional communication and conflict resolution skills
- Basic POS proficiency (Toast experience a plus)
- Passion for San Francisco's vibrant nightlife scene