Job Description
Join our dynamic hospitality team as an Evening Customer Service Specialist at our premium Houston location. This part-time role (4-6 hours/day, 5pm-11pm) offers flexible scheduling while delivering exceptional guest experiences. Perfect for students, parents, or professionals seeking supplemental income in a vibrant environment. We provide comprehensive training and a supportive team culture focused on growth and recognition.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage reservations and guest inquiries with precision and professionalism
- Process payments using POS systems and maintain accurate transaction records
- Collaborate with day staff to ensure seamless service continuity
- Assist with facility maintenance and readiness for evening operations
- Resolve guest concerns promptly and escalate complex issues appropriately
- Participate in inventory management and stocking procedures
Qualifications
- High school diploma or equivalent; hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with digital reservation and POS systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic math skills for cash handling and transactions
- Positive attitude and commitment to teamwork