Job Description
Join our dynamic team at Sacramento Community Wellness Center and become the heart of our evening operations! We're seeking a passionate Evening Customer Service Specialist to deliver exceptional experiences to our community members during our busiest hours. This is a perfect opportunity for students, parents, or professionals seeking a flexible evening schedule while making a meaningful impact in Sacramento's healthcare landscape. Enjoy competitive pay, a supportive work environment, and the satisfaction of helping others thrive.
Responsibilities
- Provide warm, empathetic customer support via phone, email, and in-person during evening hours (4 PM - 10 PM)
- Efficiently manage appointment scheduling and patient inquiries using our electronic health record system
- Collaborate with clinical teams to ensure seamless service transitions during evening shifts
- Resolve billing and insurance inquiries with accuracy and professionalism
- Maintain clean, organized reception areas and ensure compliance with HIPAA protocols
- Assist with light administrative tasks including data entry and document processing
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or healthcare support experience
- Exceptional communication skills with multilingual abilities a plus
- Proficiency with Microsoft Office Suite and scheduling software
- Ability to multitask in a fast-paced evening environment
- Strong attention to detail and commitment to confidentiality
- Flexible availability Monday-Friday evenings and occasional weekends