Job Description
Join our dynamic team at Urban Solutions Group as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences during our high-traffic evening hours. This flexible part-time role offers competitive pay and immediate start dates in the heart of Atlanta. If you're passionate about problem-solving and thrive in fast-paced environments, apply today to become part of our growing service excellence team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing and service issues with precision and empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue goals
- Document interactions and follow established protocols
- Participate in ongoing training to enhance service skills
Qualifications
- Previous customer service experience preferred (1+ years)
- Strong communication and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure evening environments
- High school diploma or equivalent required
- Flexible availability between 4 PM - 11 PM, including weekends
- Positive attitude and commitment to client satisfaction
- Quick learner with attention to detail