Job Description
Join our dynamic team as an Evening Customer Service Specialist and deliver exceptional experiences to our valued clients. This flexible part-time role offers the perfect work-life balance with evening shifts, allowing you to pursue your daytime commitments while building a rewarding career in customer experience.
At Hospitality Plus, we pride ourselves on creating a supportive and inclusive environment where every team member's contribution is celebrated. You'll work with state-of-the-art systems and receive comprehensive training to excel in this customer-facing position.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and process payments accurately
- Update customer records in CRM database with precision
- Collaborate with support teams to resolve complex issues
- Maintain detailed documentation of all customer interactions
- Identify upsell opportunities during service conversations
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient with Microsoft Office and CRM software
- Flexible schedule availability (evenings and weekends)
- Positive attitude and empathy-driven approach
- Basic math skills for transaction processing