Job Description
Join our dynamic team at San Antonio Community Services and transform your evening hours into rewarding income! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences to our diverse clientele. This flexible part-time role offers competitive pay, comprehensive training, and opportunities for advancement—all while maintaining your daytime commitments. Enjoy our modern downtown workspace, inclusive culture, and the satisfaction of making tangible community impact.
Perfect for students, parents, or professionals seeking supplemental income, our evening shifts (4 PM - 10 PM) provide stability without compromising your schedule. Benefit from our robust benefits package including health insurance, paid time off, and retirement savings options available for full-time conversions. Apply today to become part of San Antonio's leading service provider!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues using CRM systems while maintaining 95% customer satisfaction rate
- Process transactions and update client records with 100% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to contribute to revenue growth targets
- Adhere to all compliance protocols and security procedures
- Participate in weekly team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills in English/Spanish
- Ability to multitask in fast-paced evening environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends and holidays as needed
- Background check and drug screening required