Job Description
Join UrbanConnect Solutions as an Evening Customer Service Specialist and become the heart of our client experience! This flexible evening role (5 PM - 10 PM) offers competitive pay and the opportunity to work with a dynamic team dedicated to excellence. We provide comprehensive training, career development pathways, and a supportive environment where your contributions are valued. Perfect for students, career changers, or those seeking work-life balance, this position combines meaningful customer interaction with growth opportunities in a thriving Philadelphia-based company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve complex inquiries and troubleshoot technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and implement solutions
- Support sales initiatives through upselling and relationship building
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Evening/weekend availability required