Job Description
Join our dynamic team at CityConnect Solutions, Oklahoma City's premier customer service innovator! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible part-time role (4-5 evenings/week, 6 PM-10 PM) combines competitive pay with growth opportunities in a fast-paced environment.
What We Offer:
- Hourly wage starting at $15 with performance bonuses
- Free parking and transit reimbursement
- Comprehensive paid training
- Health benefits for 30+ hour/week schedules
- Clear advancement pathways to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce knowledge a plus)
- Available 4 evenings weekly (6 PM-10 PM)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset