Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. This flexible role offers competitive compensation and growth opportunities within a supportive retail environment. Enjoy a vibrant downtown Minneapolis location with convenient public transit access.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Process orders, returns, and exchanges with precision and efficiency
- Resolve customer concerns using our CRM system and escalation protocols
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- Minimum 1 year customer service experience in retail or e-commerce
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced evening environment
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent; college degree preferred
- Flexible schedule availability including weekends and holidays
- Positive attitude and commitment to customer satisfaction