Job Description
Join our dynamic team at Memphis Service Solutions as an Evening Customer Service Specialist! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours (3 PM - 11 PM). This flexible role offers competitive pay, comprehensive training, and opportunities for advancement. Whether you're a student, parent, or career changer, our evening schedule provides work-life balance without compromising on impact. Enjoy a supportive environment with modern amenities and a team that values your contributions.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders efficiently using our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions accurately and maintain detailed case records
- Identify opportunities for process improvements and suggest solutions
- Adhere to company protocols while maintaining high service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Strong communication skills with clear phone etiquette
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask and prioritize tasks under pressure
- Flexible availability for evening and weekend shifts
- Positive attitude and problem-solving mindset