Job Description
Join Nexus Solutions Group, a dynamic customer experience leader, as an Evening Customer Service Specialist in Fort Worth! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. This flexible role offers competitive compensation, growth opportunities, and a vibrant team environment. Perfect for students, parents, or career changers seeking work-life balance.
What We Offer:
- Competitive hourly pay with performance bonuses
- Flexible scheduling (evening/weekend shifts)
- Comprehensive training and career development
- Health benefits for full-time conversions
- Modern downtown Fort Worth workspace
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues efficiently
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams for complex escalations
- Meet/exceed performance metrics (CSAT, resolution rates)
- Proactively identify process improvement opportunities
- Support seasonal peak periods during weekends
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Evening/weekend availability (core requirement)
- Basic technical troubleshooting knowledge