Job Description
Join our dynamic team at Mountain Retail Solutions and transform your evening hours into rewarding career growth! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences to our Denver-based clientele. This flexible role offers both part-time and full-time opportunities with competitive compensation and a supportive, growth-oriented environment.
Why You'll Love Working With Us:
- Competitive hourly pay ($18-$24) with performance bonuses
- Flexible scheduling including evenings and weekends
- Comprehensive training and career advancement paths
- Health benefits available for full-time roles
- Modern downtown Denver workspace with free parking
If you're a customer-focused professional seeking work-life balance while making an impact, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using problem-solving best practices
- Process orders, returns, and exchanges with meticulous attention to detail
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in weekly team training sessions to refine skills
Qualifications
- Minimum 1 year customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, high-energy environments
- Proficiency with CRM software and Microsoft Office Suite
- Availability for evening shifts (4 PM - 12 PM) and weekends
- High school diploma or equivalent required
- Strong problem-solving abilities and emotional intelligence