Job Description
Join our dynamic team at Baltimore Community Services as an Evening Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional support during evening hours. This role is perfect for students, caregivers, or anyone seeking flexible evening work in Baltimore. Enjoy competitive pay, a supportive environment, and the opportunity to make a real impact on our community.
Responsibilities
- Handle high-volume inbound calls and customer inquiries during evening shifts
- Resolve customer issues with empathy and efficiency using CRM systems
- Process transactions and maintain accurate documentation
- Collaborate with day-team staff for seamless service continuity
- Adhere to company policies and security protocols
- Identify and escalate complex issues to supervisors
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service or call center experience
- Strong problem-solving and communication skills
- Ability to work independently during evening hours (4 PM - 11 PM)
- Proficient with Microsoft Office and CRM software
- Valid Maryland driver's license (if field visits required)
- Positive attitude and commitment to community service