Job Description
We are currently hiring a dedicated Evening Customer Service Representative to join our dynamic team in Atlanta, GA. If you are looking for evening part-time jobs that offer flexibility and competitive pay, this is your chance to join a company that values its employees.
In this role, you will be the primary point of contact for our clients during evening hours, ensuring their needs are met with professionalism and efficiency. We offer a supportive work environment and opportunities for growth.
Key Benefits:
- Flexible evening shifts (4:00 PM - 10:00 PM)
- Competitive hourly rate between $18 and $22
- Employee discount programs
- Positive and inclusive company culture
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Process customer orders, returns, and exchanges accurately using our internal systems.
- Document all customer interactions and transactions in the CRM database.
- Collaborate with the day shift team to ensure seamless service transitions.
- Stay updated on product knowledge and company policies to provide accurate information.
- Assist with inventory management during closing procedures when applicable.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or call centers is preferred.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work independently and manage time effectively during evening hours.
- Basic computer proficiency and typing skills.
- Reliable transportation (if required for location).
- Must be available to work evenings, weekends, and holidays as needed.