Job Description
Are you seeking a stable, rewarding career in El Paso, TX? Horizon Customer Solutions is currently hiring dedicated Evening Customer Service Representatives to join our expanding team. We pride ourselves on providing exceptional support to our clients while offering a flexible work-life balance.
In this role, you will be the face of our brand during our peak evening hours, ensuring every customer interaction is positive and efficient. We offer competitive pay, comprehensive training, and a clear pathway for professional growth within the company.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a clean and organized workspace to adhere to company safety standards.
- Collaborate with the morning shift team to ensure seamless workflow transitions.
- Upsell products and services to meet departmental sales targets.
- Document customer interactions and feedback in the internal database.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong communication skills and a polite telephone manner.
- Reliable transportation and a positive attitude.