Job Description
Are you looking for a flexible evening opportunity that fits your lifestyle? Horizon Support Solutions is currently hiring dedicated Entry-Level Customer Service Representatives to join our expanding team in Chicago, Illinois. We pride ourselves on delivering exceptional service, and we want you to be a part of our mission.
As a vital link between our clients and our services, you will manage high volumes of inquiries with professionalism and empathy. Whether you are a student, a parent, or simply looking for a rewarding part-time role, we offer a supportive environment and a clear path for career advancement.
Why Join Us?
- Competitive hourly pay starting at $19.00.
- No prior experience required – we provide comprehensive paid training.
- Flexible evening shifts to accommodate your schedule.
- Health benefits and paid time off for eligible employees.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues with patience and a focus on resolution.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but not required (we provide paid training).
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and home office setup for remote evening shifts.
- Strong communication skills and a positive attitude.