Job Description
Are you looking for a rewarding evening part-time job in Wichita, KS with immediate availability? Metro Logistics Solutions is seeking dedicated individuals to join our dynamic customer support team.
We offer a competitive salary, flexible scheduling, and a collaborative work environment. If you are ready to start your career today, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues efficiently and professionally to ensure high satisfaction rates.
- Process returns, exchanges, and warranty claims accurately.
- Maintain up-to-date records of customer interactions in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies and safety standards.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service or retail experience preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and meet strict deadlines.
- Reliable transportation (as shifts may vary).
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).