Job Description
Are you seeking a rewarding career with a schedule that fits your lifestyle? Apex Support Solutions is currently hiring dedicated Evening Customer Service Representatives in Louisville, KY, and across North Carolina. We are looking for motivated individuals to join our team with immediate hire opportunities.
In this role, you will serve as the primary point of contact for our clients, providing exceptional support and resolving inquiries with a focus on customer satisfaction. We value flexibility and offer a dynamic environment where your contributions make a real impact.
Why Join Us?
- Flexible Schedule: Enjoy the freedom of evening shifts with reliable hours.
- Immediate Start: Get hired today and begin your journey with us.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product issues and provide accurate information to ensure customer satisfaction.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with team leads to identify trends and improve service processes.
- Maintain a professional and positive demeanor while handling high-volume calls.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center environments is a plus but not required.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote or office setting during evening hours.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency with basic computer applications and typing speed of 40 WPM.