Job Description
Are you looking for a rewarding career that fits your evening schedule?
Join the team at Indy Support Hub, a leading provider of customer excellence in the heart of Indianapolis. We are currently seeking motivated Entry-Level Customer Service Representatives to join our evening shift team. This is an excellent opportunity for students, parents, or anyone seeking a flexible work-life balance without sacrificing professional growth.
As part of our dynamic team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with patience and professionalism. We pride ourselves on a supportive culture that invests in our employees' development.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours (4:00 PM - 10:00 PM).
- Resolve customer complaints and issues with empathy, accuracy, and efficiency.
- Update and maintain accurate customer information in our CRM database systems.
- Provide detailed product and service information to clients to ensure satisfaction.
- Collaborate with team leads to identify trends and improve service protocols.
- Document all interactions and resolutions in accordance with company standards.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and typing skills (40+ wpm).
- Strong verbal and written communication abilities.
- Ability to work flexible evening shifts, including weekends.
- A positive attitude and a genuine desire to help others.