Job Description
Are you looking for evening part time jobs in Colorado Springs, CO? We are currently seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will have the unique opportunity to earn extra cash while enjoying a flexible schedule that fits your lifestyle. At Horizon Support Solutions, we believe in rewarding our employees for their hard work and dedication to our clients. Join us and take control of your earning potential with a company that values your time and contribution.
Responsibilities
- Manage and resolve incoming customer inquiries via phone and email during evening shifts.
- Provide exceptional service to clients, ensuring their questions are answered accurately and efficiently.
- Document all customer interactions and transactions into the CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Escalate complex issues to senior management when necessary.
- Maintain a professional and positive demeanor in a fast-paced environment.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is a plus but not required.
- Must be available to work evenings, specifically 4:00 PM - 12:00 AM.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing skills.
- A reliable internet connection and home office setup are essential.