Job Description
Are you a dedicated professional looking for a flexible work-life balance? Apex Support Solutions is currently seeking a motivated Evening Customer Service Representative to join our thriving team in the Loop.
We pride ourselves on delivering exceptional service, and we need your help to ensure our clients receive the best support during the evening hours. This is a fantastic opportunity for those seeking part-time jobs in Chicago that offer growth and stability in a modern corporate environment.
Why Join Our Team?
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Evening shifts designed to fit your lifestyle.
- Professional Development: Access to ongoing training and career advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex customer issues and escalate them when necessary to ensure total satisfaction.
- Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM.
- Collaborate with the evening support team to ensure seamless operations and high-quality service.
- Identify opportunities to upsell products or services where appropriate.
- Adhere to all company policies, procedures, and quality assurance standards.
- Proactively monitor for trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills with a customer-first mindset.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently and manage time effectively during evening shifts.
- A friendly, patient, and empathetic demeanor.
- Must be available to work evenings, including weekends.