Job Description
Are you looking for a flexible evening job in Austin, TX that fits your lifestyle? Austin Tech Support Hub is hiring dedicated Customer Service Representatives to join our growing team. We offer a modern, supportive work environment and a schedule designed for work-life balance.
As an Evening Representative, you will be the voice of our brand, helping clients resolve technical issues and navigate our services with ease. This is a fantastic opportunity for students, parents, or anyone seeking a reliable part-time role without sacrificing their daytime commitments.
Responsibilities
- Answer inbound calls and emails from customers between 5:00 PM and 10:00 PM EST.
- Provide accurate information regarding products, services, and account inquiries.
- Diagnose and troubleshoot basic technical problems using remote support tools.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service delivery.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong computer literacy and typing skills.
- Excellent verbal communication and active listening skills.
- Reliable internet connection and quiet workspace (if remote).
- Ability to work independently and manage time effectively.