Job Description
Join our dynamic team as an Evening Customer Service Representative and be the voice of our brand during our busiest hours! We're urgently seeking energetic individuals to deliver exceptional support to our growing client base. This role offers flexible evening shifts (5 PM - 9 PM) with competitive pay and immediate start dates. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using internal systems
- Document interactions accurately in CRM software for quality assurance
- Collaborate with day teams to ensure seamless service continuity
- Meet/exceed customer satisfaction and resolution time targets
- Identify opportunities for process improvements
Qualifications
- 6+ months of customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent; college degree preferred
- Ability to multitask in high-pressure situations
- Reliable evening availability (Monday-Friday, 5 PM-9 PM)
- Basic technical troubleshooting knowledge