Job Description
Join Tampa Connect Solutions as an Evening Customer Service Representative and become the voice of our growing brand! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive pay, training, and a dynamic team environment. Perfect for students, parents, or anyone seeking evening work-life balance. Enjoy Tampa's vibrant nightlife while building your career with us!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with day team to ensure seamless customer experience
- Meet/exceed performance metrics for call quality and resolution rates
- Participate in ongoing product training and team huddles
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in call center or retail environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional communication skills with clear, articulate phone presence
- Ability to multitask in fast-paced evening schedule (4 PM - 10 PM)
- Reliable transportation to our downtown Tampa location
- Positive attitude and commitment to outstanding service