Job Description
We are seeking a dedicated Evening Customer Service Representative to join our dynamic team in the heart of Chicago. If you are looking for a part-time job with flexible evening hours and the opportunity for growth, this is the perfect place for you. We value our team members and offer a supportive environment where you can thrive.
Why Choose Us?
- Flexible Scheduling: Enjoy work-life balance with evening shifts (4:00 PM - 12:00 AM).
- Competitive Pay: Earn between $17.00 and $20.00 per hour.
- No Experience Required: We provide comprehensive training for entry-level candidates.
- Growth Opportunities: Pathways to full-time roles and management positions.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the morning shift team to ensure seamless workflow continuity.
- Provide product and service information to help customers make informed decisions.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively during evening hours.
- Reliable transportation is required.
- A positive attitude and willingness to learn are essential.