Job Description
Are you looking for a rewarding career in Columbus, OH? TechFlow Solutions is seeking dedicated Evening Customer Service Representatives to join our dynamic team. We specialize in providing top-tier technical support, and we are looking for individuals who thrive in a fast-paced evening environment and are committed to excellence.
As an Evening Specialist, you will be the primary point of contact for our clients, ensuring their technical needs are met with patience and expertise. We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for career advancement within the company.
Why You’ll Love Working Here:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Stability: Full-time positions with consistent evening shifts.
- Modern Environment: State-of-the-art office in Columbus with a supportive team culture.
- Professional Growth: Opportunities for internal promotion and skill development.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex technical issues and product questions with patience and expertise.
- Accurately log customer interactions and issue resolutions into our CRM database.
- Escalate unresolved cases to senior support staff when necessary.
- Maintain a professional and positive demeanor under pressure.
- Assist in training junior staff members on evening procedures.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or retail.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Basic computer literacy and proficiency with Microsoft Office Suite.