Job Description
Welcome to TechWave Solutions, a leading provider of customer support services in Virginia Beach. We are currently seeking dedicated and reliable Evening Customer Service Associates to join our high-performing team. If you are looking for an immediate hire opportunity with a flexible evening schedule and competitive pay, we want to hear from you.
In this role, you will be the first point of contact for our clients after hours, ensuring that every inquiry is handled with professionalism, empathy, and efficiency. We pride ourselves on our modern work environment and our commitment to employee growth.
Why Join Us?
- Immediate Hire: Start working within days of your interview.
- Flexible Shifts: Choose from a variety of evening slots to fit your lifestyle.
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Modern Facilities: Work in a state-of-the-art office in the heart of Virginia Beach.
We are looking for individuals who are driven to help others and excel in a fast-paced setting.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues with patience and a focus on retention.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a high level of product knowledge to provide accurate information to clients.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide comprehensive training for the right candidates.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision in a remote or hybrid setting.
- Reliable high-speed internet connection if working remotely.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Must be available to work evenings, weekends, and holidays as required.