Job Description
Are you looking for a rewarding evening job that fits your schedule?
Join NYC Support Hub as an Evening Customer Service Associate. We are a rapidly growing company seeking motivated individuals to join our team in New York City. We offer a fully flexible schedule, competitive pay, and a comprehensive training program for those with little to no prior experience.
Our evening shifts are designed to provide a work-life balance that suits your lifestyle, whether you are a student, a parent, or looking for a second income. We value dedication and customer-centric thinking over previous job history.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide product information.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a high level of professionalism and patience when handling customer concerns.
- Document customer interactions and feedback in our internal systems.
- Collaborate with the morning and afternoon support teams to ensure seamless operations.
- Stay updated on product knowledge and company policies to assist customers effectively.
Qualifications
- No prior experience required; full training is provided.
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Reliable computer and high-speed internet connection.
- Ability to work independently and manage time effectively during shifts.
- Availability to work evening shifts (e.g., 4:00 PM – 10:00 PM).