Job Description
Are you seeking a flexible schedule that works with your lifestyle? NorthWest Support Solutions is looking for motivated individuals to join our growing team as Evening Customer Service Associates. We pride ourselves on providing top-tier support to our clients and offer a modern, inclusive work environment perfect for entry-level professionals.
In this role, you will serve as the first point of contact for our clients during our peak evening hours. If you are a problem solver with a friendly demeanor and a desire to learn, we want to hear from you. We offer comprehensive training and a clear path for career advancement.
Why Join Us?
- Flexible evening shift hours (4:00 PM – 12:00 AM).
- No prior experience required; full training provided.
- Competitive hourly wage and performance bonuses.
- Health and dental benefits for eligible employees.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts.
- Assist clients in troubleshooting technical issues and navigating our digital platforms.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Maintain a professional and positive demeanor under pressure.
- Identify opportunities to upsell products or services based on client needs.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work evenings, weekends, and holidays as needed.
- Strong written and verbal communication skills.
- Basic computer literacy and typing proficiency.
- Reliable internet connection and quiet workspace for remote evening shifts.
- A customer-first attitude with a problem-solving mindset.