Job Description
Are you looking for a rewarding part-time opportunity in the heart of Silicon Valley? NexGen Solutions is seeking dedicated Entry-Level Customer Service Representatives to join our dynamic evening support team. We pride ourselves on providing top-tier support to our clients and offer a collaborative environment where your growth matters.
Why Join Us?
- Flexible Schedule: Enjoy a balanced work-life with evening shifts (4:00 PM - 10:00 PM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Full Training: No prior experience required; we provide comprehensive paid training.
- Benefits: Health insurance options and employee discounts for eligible full-time employees.
Take the next step in your career today. Apply now to become part of our growing family in San Jose!
Responsibilities
- Assist customers via phone, email, and live chat regarding products and services.
- Resolve complex inquiries and complaints with empathy and efficiency.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent is required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work independently during evening shifts.
- A reliable internet connection is essential for remote candidates.