Job Description
Are you seeking a rewarding part-time opportunity that fits your evening schedule? Apex Support Solutions is looking for dedicated individuals to join our expanding customer service team in Columbus, Ohio. We pride ourselves on delivering exceptional support and are currently hiring for our 4:00 PM - 12:00 AM shift.
As an Evening Customer Service Associate, you will be the face of our brand, ensuring our clients receive the assistance they need to succeed. We value flexibility, professional growth, and a positive attitude. This is an excellent entry-level role for students or anyone looking to balance work with personal commitments.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers in navigating our products and services, providing clear and accurate information.
- Process orders, returns, and exchanges efficiently while adhering to company policies.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the support team to identify trends and improve the overall customer experience.
- Resolve escalated issues and complaints in a calm and professional manner.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work flexible evening shifts, including weekends and holidays.
- Problem-solving mindset with a customer-first approach.
- Previous customer service experience is a plus but not mandatory.