Job Description
Are you seeking a flexible, rewarding career that fits your lifestyle? Horizon Support Group is currently looking for motivated individuals to join our team as Evening Customer Service Associates in Baltimore, MD. This is an entry-level opportunity perfect for students or those looking to transition into a customer-facing role.
In this position, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on a supportive culture that values work-life balance and professional growth.
Why Join Us?
- Flexible Scheduling: Focus on your evening shifts (4:00 PM - 10:00 PM).
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- No Experience Necessary: Comprehensive training provided.
- Modern Environment: Work in a state-of-the-art facility in the heart of Baltimore.
Responsibilities
- Handle inbound customer calls and emails with a high level of professionalism and empathy.
- Resolve customer issues and complaints by identifying the root cause and proposing effective solutions.
- Accurately enter and maintain customer data in our CRM database.
- Process orders, returns, and exchanges in a timely manner.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Stay updated on product knowledge to provide accurate information to clients.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing skills (35+ wpm).
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- A positive attitude and a genuine desire to help others.
- Must be available to work evenings, weekends, and holidays as needed.