Job Description
We are seeking a dedicated Evening Customer Experience Specialist to join our growing team in San Jose, CA. In this pivotal role, you will be the face of our brand during our high-volume evening hours, ensuring our clients receive top-tier support and seamless service. We value flexibility and offer a dynamic work environment where your contributions directly impact our customer satisfaction scores.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Enjoy a healthy work-life balance with evening shifts (e.g., 4:00 PM - 1:00 AM).
- Professional Growth: Clear pathways for career advancement within a stable organization.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening peak hours.
- Resolve complex issues with empathy and efficiency, adhering to company protocols.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Upsell products and services where appropriate to meet team revenue targets.
- Maintain a clean and organized workspace to ensure safety and efficiency.
Qualifications
- Previous experience in customer service or technical support is highly preferred.
- Must be available to work evening shifts, including weekends.
- Strong verbal and written communication skills in English.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently while maintaining a high level of professionalism.
- High school diploma or equivalent required.