Job Description
We are looking for a dedicated Evening Customer Experience Specialist to join our growing team in Orlando, Florida. This role is perfect for those seeking part-time flexibility or the potential to transition into full-time hours. You will be the face of our brand, ensuring our clients receive top-tier service during our evening peak operations.
Responsibilities
- Provide exceptional support to customers during evening peak hours.
- Manage high-volume inquiries via phone, chat, and email.
- Resolve complex issues with patience and professionalism.
- Maintain accurate records in our CRM system.
- Collaborate with day-shift teams to ensure seamless operations.
- Upsell products and services to meet team targets.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service is a plus.
- Strong written and verbal communication skills.
- Ability to work independently during evening shifts.
- Reliable internet connection for remote support options.