Job Description
Are you ready to elevate the evening customer experience?
We are seeking a dedicated and detail-oriented Evening Client Success Specialist to join our growing team in Raleigh, North Carolina. In this pivotal role, you will serve as the primary point of contact for our evening clientele, ensuring seamless service delivery and fostering long-term relationships.
As a part of our elite support division, you will enjoy a flexible schedule that fits your lifestyle while working in a dynamic, forward-thinking environment. We prioritize employee growth, offering competitive pay and comprehensive benefits.
Why Join Us?
- Competitive hourly wage: $18 - $22
- Flexible evening shifts (4:00 PM - 1:00 AM)
- Remote work options available
- Opportunities for rapid career advancement
Don't miss this chance to build a rewarding career with a company that values your contributions.
Responsibilities
- Manage and resolve complex client inquiries via phone and email during evening peak hours.
- Act as a trusted advisor to clients, ensuring satisfaction and retention.
- Utilize CRM software to document interactions and track account health.
- Collaborate with the morning support team to ensure seamless continuity of service.
- Identify trends in client feedback and propose process improvements.
- Conduct quality assurance checks on support tickets.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or client success.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM platforms (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively during evening shifts.
- Problem-solving mindset with a focus on customer-centric solutions.