Job Description
Are you looking for a rewarding career in the heart of Silicon Valley? Pacific Tech Solutions is currently seeking motivated Entry-Level Evening Support Associates to join our growing team. We offer flexible schedules, competitive pay, and a supportive environment perfect for launching your professional journey. No prior experience is required; we provide comprehensive on-the-job training.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts.
- Resolve technical issues and provide accurate information to clients in a professional manner.
- Document customer interactions and update case logs in our CRM system.
- Assist in troubleshooting basic hardware and software problems.
- Collaborate with the day shift team to ensure continuity of service.
- Maintain a high level of customer satisfaction and loyalty.
Qualifications
- High school diploma or equivalent required.
- Must be available to work evenings, weekends, and holidays.
- Strong computer literacy and typing skills.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage time effectively.
- Positive attitude and a genuine desire to help others.