Job Description
Are you a night owl looking for a rewarding career with flexible hours? Apex Logistics Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Los Angeles.
We value our employees and understand the importance of work-life balance. That's why we offer competitive pay, comprehensive benefits, and a supportive work environment tailored for evening shifts.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour plus shift differentials.
- Flexibility: Enjoy weekends off and predictable evening schedules.
- Professional Growth: Clear pathways for advancement within the company.
- Supportive Culture: Join a team that prioritizes employee well-being.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during evening hours.
- Resolve customer inquiries, process returns, and manage orders efficiently.
- Collaborate with the day shift team to ensure seamless operations.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior management.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support preferred.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong computer literacy and proficiency with CRM software.
- Excellent communication skills and problem-solving abilities.