Job Description
Are you looking for a rewarding part-time role that fits your lifestyle? Apex Logistics Solutions is urgently hiring Evening & Weekend Customer Support Specialists in Chicago, IL. We are looking for driven individuals to join our high-performance team.
As a vital part of our operations, you will ensure our clients receive top-tier service during our peak evening and weekend hours. This is an excellent opportunity for those seeking flexible work-life balance without sacrificing career growth.
Why Apply?
- Flexible Schedule: Choose between evening shifts (3:00 PM - 11:00 PM) or weekend rotations.
- Competitive Pay: Starting at $18.50/hr with performance-based bonuses.
- Modern Environment: Work in a professional, tech-forward setting in the heart of downtown Chicago.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during evening and weekend shifts.
- Resolve complex inquiries and troubleshoot issues with patience and accuracy.
- Manage and update customer accounts and transaction records efficiently.
- Collaborate with day-shift supervisors to ensure seamless workflow continuity.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service experience is a plus, but we train the right candidates.
- Must be available to work evenings (Mon-Fri) and weekends (Sat-Sun).
- Strong verbal and written communication skills.
- Proficient in basic computer applications and CRM software.
- Must pass a background check and drug screening.