Job Description
Are you seeking a flexible evening job in Sacramento, CA? Capital Valley Support is currently hiring motivated individuals to join our team as Entry Level Customer Service Representatives. We pride ourselves on providing exceptional service and offer a professional environment where you can grow your career.
In this role, you will serve as the primary point of contact for our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. We are looking for reliable, friendly candidates who are eager to learn and excel in a fast-paced setting.
Key Benefits:
- Competitive hourly rate ($17.00 - $22.00/hr)
- Comprehensive paid training provided
- Flexible evening shift schedules (3:00 PM - 11:00 PM)
- Opportunities for advancement within the company
Responsibilities
- Handle a high volume of incoming customer calls and emails with a professional and empathetic tone.
- Resolve customer complaints and troubleshoot issues efficiently.
- Process orders, returns, and exchanges accurately using our database systems.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the morning support team to ensure seamless operations.
- Identify opportunities to upsell products and improve customer retention.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing skills.
- Strong problem-solving abilities and attention to detail.
- Must be available to work evenings, weekends, and holidays.
- A positive attitude and willingness to learn are essential.