Job Description
Join Innovate Solutions Inc., a fast-growing tech company revolutionizing digital experiences, as our newest Entry-Level Customer Support Specialist. This part-time role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities in our vibrant Portland headquarters. Perfect for students and career starters seeking real-world experience in a dynamic environment.
We provide comprehensive training, a collaborative team culture, and opportunities to develop skills in communication, problem-solving, and customer relationship management. Enjoy downtown Portland's energy while building your professional foundation.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using knowledge base tools and documentation
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with senior team members to resolve complex customer concerns
- Contribute to process improvement initiatives for customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; enrollment in college programs a plus
- 0-2 years of customer service or support experience
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in a team environment
- Flexibility to work evenings/weekends as needed