Job Description
Join Detroit's fastest-growing tech startup as an Entry-Level Customer Support Specialist! Perfect for students and career-changers, this flexible 20-hour/week role offers hands-on experience in client relations and problem-solving. Our collaborative culture provides mentorship from industry veterans while supporting Detroit's revitalized tech scene. Enjoy competitive pay, remote flexibility, and opportunities for advancement into full-time roles. Help us deliver exceptional service to our diverse client base while building your professional network in Motor City.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document support cases accurately in CRM systems for seamless team collaboration
- Troubleshoot technical issues using knowledge base resources and escalation protocols
- Contribute to process improvements by identifying recurring client pain points
- Participate in weekly training sessions to expand product knowledge
- Maintain positive client relationships through proactive communication
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work
- Ability to work independently while collaborating with team members
- Flexible availability including weekday evenings and weekends