Job Description
Are you a motivated individual looking to launch your career in the heart of Chicago? Nexus Solutions Inc. is seeking dedicated Entry-Level Customer Support Associates to join our dynamic team. We pride ourselves on fostering a culture of growth, learning, and inclusivity, making this the perfect opportunity for recent graduates or those seeking a career change.
As a key member of our support team, you will be the first point of contact for our valued clients. We offer a comprehensive training program to ensure you have the tools you need to succeed. If you are looking for a part-time role that offers flexibility and a clear path to full-time advancement, we want to hear from you.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Flexible scheduling to work around your life.
- Career growth opportunities within the company.
- Modern office environment in the Loop.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot basic technical issues and provide accurate product information.
- Document all customer interactions and account changes in our CRM system.
- Collaborate with senior team members to resolve complex escalated issues.
- Identify common customer pain points and provide feedback to management.
- Maintain a high level of knowledge regarding our products and services.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred but not mandatory.
- Strong written and verbal communication skills with a focus on empathy.
- Ability to work flexible shifts, including evenings and weekends.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Proven ability to multitask in a fast-paced environment.
- Must be authorized to work in the United States.
- No prior experience is necessary; we provide on-the-job training.