Job Description
We are seeking motivated and enthusiastic individuals to join our growing team as Entry-Level Customer Support Associates. Based in the heart of Baltimore, MD, this part-time position offers a fantastic opportunity to kickstart your career in a dynamic environment. You will play a vital role in ensuring our clients receive top-tier service while developing valuable professional skills.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Comprehensive on-the-job training and mentorship.
- Opportunities for internal advancement.
- A modern, collaborative work culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Assist in data entry and maintaining accurate customer records.
- Support the sales team by providing product information and assisting with order processing.
- Identify and escalate complex issues to senior management.
- Participate in daily team meetings and training sessions.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- A positive attitude and a strong desire to learn.
- Ability to work weekends and holidays as needed.