Job Description
Launch your career with TechCorp Solutions! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our dynamic Wichita team. This flexible part-time role offers paid training, growth opportunities, and a collaborative environment perfect for recent graduates or career changers. Enjoy competitive pay, employee discounts, and the chance to build valuable skills while making a real impact on our customers' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in customer databases for quality tracking
- Collaborate with cross-functional teams to resolve complex customer needs
- Maintain product knowledge through ongoing training modules
- Meet performance metrics for customer satisfaction (CSAT) and resolution rates
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Strong verbal/written communication skills with empathetic approach
- Basic computer proficiency and ability to learn new software quickly
- Detail-oriented with excellent problem-solving abilities
- Availability to work 20-25 hours weekly including some weekend shifts
- Positive attitude and ability to thrive in fast-paced environments