Job Description
Join MetroCorp Solutions as a Customer Service Representative and become the face of our innovative tech solutions in the heart of NYC. This flexible part-time role offers the perfect opportunity to work with a dynamic team while serving diverse clients across multiple industries. We provide comprehensive training and a supportive environment where your growth is our priority. Located in a modern Manhattan office with stunning skyline views, this position combines competitive compensation with work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve client inquiries and technical issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Identify opportunities for process improvements
- Participate in weekly team meetings and training sessions
- Meet monthly performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Fluency in English (Spanish proficiency a plus)
- Positive attitude and resilience under pressure
- Attention to detail and accuracy in documentation