Job Description
Join Coastal Business Solutions in Long Beach, where we empower exceptional talent with flexible opportunities! We're seeking dynamic Customer Service Specialists to deliver outstanding experiences for our diverse client base. Whether you're seeking supplemental income or a long-term career path, our part-time roles offer competitive pay, comprehensive training, and a supportive team environment. Located in the vibrant heart of Long Beach, our modern office provides easy access to public transit and local amenities. Full-time positions also available for high-performing candidates.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless client experiences
- Document interactions and maintain accurate case records in Salesforce
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal projects with flexible scheduling options
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills in English and Spanish
- Strong problem-solving abilities and emotional intelligence
- Availability for evening/weekend shifts (15-25 hours/week)
- Valid CA driver's license for occasional off-site meetings
- Pass background check and drug screening