Job Description
Join Nashville's fastest-growing tech company as a Customer Experience Specialist! We're seeking dynamic individuals to elevate our client interactions through exceptional service. This hybrid role offers flexible scheduling (20-30 hours/week) with competitive pay and growth opportunities. Perfect for students, parents, or career-changers seeking work-life balance in Music City.
What You'll Love: Modern downtown office, free parking, wellness stipends, and quarterly team celebrations. Enjoy Nashville's vibrant culture while building meaningful professional relationships.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex service issues with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Collaborate with cross-functional teams to improve processes
- Identify upsell opportunities through needs assessment
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training sessions
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional written and verbal communication
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent
- Flexible availability including weekends
- Basic knowledge of CRM platforms