Job Description
Join Innovate Solutions Group as an Entry-Level Customer Service Specialist and launch your career in Wichita's thriving business community. We're seeking motivated individuals to deliver exceptional customer experiences while gaining valuable industry skills. This flexible part-time role offers growth opportunities and competitive compensation in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately within CRM systems
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case histories
- Participate in ongoing product training to stay updated on offerings
- Contribute to process improvement initiatives
- Support sales team with lead qualification and follow-up tasks
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work 20-25 hours weekly (flexible scheduling available)
- Positive attitude with a customer-first mindset
- Valid Kansas driver's license for occasional off-site meetings