Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Ohio Solutions Group! This flexible part-time position is perfect for students and career starters seeking to build professional experience in a supportive environment. You'll be the first point of contact for our valued clients, delivering exceptional service while developing essential communication and problem-solving skills. Enjoy competitive pay, comprehensive training, and a collaborative workplace culture that values growth and work-life balance.
What We Offer:
- Flexible scheduling (20-25 hours/week)
- Comprehensive paid training
- Performance-based incentives
- Career advancement opportunities
- Modern downtown Columbus workspace
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Document customer interactions in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed monthly performance metrics
- Contribute to continuous improvement initiatives
- Maintain accurate customer records
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to work independently and in teams
- Detail-oriented with problem-solving aptitude
- Reliable internet connection for remote options
- Positive attitude and willingness to learn